Child safety standards

LevelUp has zero tolerance for child sexual abuse and exploitation. We don't allow, anywhere in the app, including quests, tasks, comments and nicknames:

• child sexual abuse material (CSAM), or links to it, or requests for it;
• content that sexualizes a minor in any way, including text, drawings, fiction, role-play and AI-generated material;
• grooming: trying to build trust with a minor, or with an adult around them, in order to sexually abuse or exploit the minor;
• asking a minor for sexual images, sexual content, a meeting, or personal or contact details;
• sextortion: threatening to share intimate images of a minor, or pressuring a minor with them;
• trafficking or commercial sexual exploitation of minors, or advertising it;
• anything else that sexualizes, exploits or puts a minor at risk.

This applies whatever the intent, including content presented as a joke, as fiction or as "awareness".

• LevelUp is for people aged 13 and over. It is not directed to children under 13. See Safety & young users.
• There is no private messaging between users.
• Users can't share photos or videos with other users. The community shows only text: shared quests, comments and nicknames. Profile photos are not shown to other users.
• There are no public profiles and no way to follow other users. LevelUp doesn't ask for phone numbers or email addresses, and doesn't use contacts or precise location.
• LevelUp's AI is instructed not to produce sexual content of any kind.
• Shared quests, comments and nicknames are checked automatically by Anthropic's Claude for sexual content, harassment and personal information, among other things, before they're published. This check is not complete: reports and moderators remain the main safeguard. See Automatic checks before publishing.
• Anyone can block another user. Neither of them then sees the other's quests or comments or can comment on the other's. See Blocking someone.

You can raise a child-safety concern without leaving the app, and you can also reach us by email, with or without a LevelUp account.

In the app

1. Open the quest where you saw the content.
2. Tap the "…" menu on the quest or on the comment.
3. Choose Report quest or Report comment, or Report followed by the person's name to report their nickname.
4. Pick Child safety (Anything that sexualizes, exploits or puts a minor at risk). You can add details, up to 500 characters.
5. Tap Send report.

By email

Write to [email protected] with the subject "Urgent: child safety". Tell us where the content is: the quest title, the creator's nickname, and the comment's wording or where it appears. You don't have to give your name. Our content report page explains what else helps.

1. Hidden at once. When the report comes from an account that is at least 24 hours old and has finished setup, or is entered by a moderator from an email report, a quest or comment reported for Child safety is hidden from everyone straight away, before review, and a reported nickname is removed and locked (others see the app's default name, "Adventurer" in English). A report from a newer account doesn't hide anything by itself. The person who reported a quest or comment stops seeing it immediately.
2. Evidence kept. At the same moment we store a secure copy of the reported content as it was when reported, with a record of which account posted it (for a reported nickname, a copy of that account's profile details). A later edit does not change this copy. If the content or the account is deleted while we hold this copy, we also keep its last state. Access to this copy is restricted to our moderation team.
3. Urgent review. Every child-safety report is marked urgent and alerts our moderation team, whoever sent it. A person reviews each one as soon as possible; our target for every report is 24 hours. Moderators look at the material only as far as needed to decide, and never download it or share it, except when we report it to the authorities.
4. Action. If the report is confirmed, we remove the content for good and suspend the account that posted it. A suspended account can't be used with LevelUp, and all its quests and comments are hidden. We also mark the app installations it was used on, so an account that later connects from them, including a new one, is suspended automatically. The marker stays even if the suspended account is deleted. See Suspended devices and Appeals.
5. Reporting to authorities. When a person on our team has reviewed it and it is, or may be, child sexual abuse material, or a child is at risk, we report it with the preserved evidence to the Turkish public prosecutor or police and, where the case involves another country, to the competent authority there. For users in the EU, that means the authorities of the EU country concerned or Europol. We also cooperate with valid requests from law enforcement. Every such case is escalated the same day to our child-safety contact, who files the report.
6. If the report is unfounded, the evidence copy is deleted and the content becomes visible again, unless it breaks our rules in another way.

How long evidence is kept. The copy is kept while the report is open and for one year after we act on it, then deleted. If the account that posted the content, or the person who reported it, deletes their LevelUp account, a child-safety report that we haven't dismissed keeps its details and what it points to (for a reported nickname, that is the account's ID). The reporter's account ID and the link to the poster's account are removed from the report itself, but the evidence copy keeps who posted it until it is deleted as above. The report record itself has no set end date. Our Privacy Policy explains this in full.

If you reported by email, we reply to you by email. The app doesn't currently notify reporters of the outcome.

We are committed to complying with the child-safety laws that apply to LevelUp, and we act on child sexual abuse material in line with these standards and the law, including removing it as soon as we know about it. We report child sexual abuse material to the authorities as described above. We also follow the usage policies of our AI provider, Anthropic.

Our designated child-safety point of contact is Kerim Said Yılmaz. Users, parents, organizations and authorities can reach them at [email protected] with the subject "Urgent: child safety". Our company details are on our Support page.

If you're struggling yourself, our Community Guidelines list crisis lines by country.

We update these standards when our processes or the law change. The version, date and change log are at the top of this page.